Please contact us direct if you purchased from our site. Do NOT contact BodyGuardz directly unless you purchased from their US site.

Frequently Asked Questions

If your question is not answered in this section, please don't hesitate to contact us and we will be happy to respond to your enquiry.

What is your delivery policy?
A: All orders are shipped via regular mail. The usual delivery time is 2 days to capital cities & 3 days to rural areas. If an item is out of stock or will not be delivered within a few days we will notify you.

What is the material?
A: The material is the same material used to protect cars from the scratches, sometimes referred to as 'car bra' material.

How do BodyGuardz adhere?
A: The material is designed to last as long as you want protection. BodyGuardz adhere using an adhesive that holds the protector in place, but can be removed when needed. BodyGuardz will not come off unless the user pulls them off.

Why two in a pack if I only need one?
A: Let's face it, there is going to be a time when you are going to want to remove the protector. You may need to submit the device for repairs, you may decide you want sell it and buy another, or you may just need an extra one for the second device you have, there are many reasons to have a spare. NLU Products is aware of this need and we don't want you to have to wait the week or so to get another without protection on your device.

How do I install BodyGuardz?
A: Click on installation on the side menu.


How easy is it to remove BodyGuardz?
A: BodyGuardz are designed to remain on your device as long as you need them, this is the same material that is used to protect the front of automobiles. They can be peeled off when needed and do not leave behind a sticky residue. Also, with BodyGuardz you get 2 complete sets allowing you to replace it whenever needed without taking the time to re-order.

What if I run out of application solution?
A: The application solution is primarily a water-based solution so we suggest just filling it with water. There will be enough soap residue in the bottle for it to work effectively. If you run out during the installation, you can still refill the bottle up to 2 more times.

Do BodyGuardz cover the click wheel of the iPod?
A: Yes, they cover the dot in the middle, and the actual wheel. The material is very strong however and we do not recommend putting it on the click wheel as when removing it, it can pull the click wheel off. The choice is yours as to whether you want to protect the click wheel, with this risk in mind.

Can I use my BodyGuardz with a case?
A: Yes, you can as long as the case does not have a plastic see through cover on it. The plastic see through covers will adhere themselves to the BodyGuardz if exposed to heat. Leather or other material cases are just fine.

Do you sell BodyGuardz Material uncut?
A: No, we custom design our material to fit specific devices.

What if you don’t have my device?
A: We design BodyGuardz for new devices weekly. If we do not have your device, please contact us and we’ll let you know if we are planning on making a BodyGuardz for it in the near future.

Why should I turn off my device and wait 24 hrs before using it?
A: Turning off your device will make sure that your electronics inside are not effected by too much solution which may get in between the cracks in your device. We recommend waiting 24 hours after installing the BodyGuardz, to turn your device back on; this time allows the BodyGuardz to "set up" properly. Also, since application solution is applied on the BodyGuardz during the installation process, waiting will allow your device enough time to dry.

Can I get a replacement BodyGuard if I mess up on the first one?
A: This is one of the reasons that we put two complete BodyGuardz in each pack.

What is the Returns Policy?
A: We have a 30 Day money back guarantee on all our products. If you are unhappy with the product, please contact our support team at info@scratchproofcovers.com.au  and we will take care of you. There will be a $5.00 ($10.00 for MacBooks) re-stocking fee.
For further questions don't hesitate to email us at info@scratchproofcovers.com.au/. We do not replace covers if they are damaged or incorrectly installed. Hey you will have to use the second cover in the box!

Do we ship internationally?
A: At this stage we only ship within Australia. If you are outside of Australia you can visit www.bodyguardz.com who ship anywhere in the world. We may possibly ship to other counties one day but at this stage it is only within Australia. If you have any questions please contact us .